Refund policy

MANAGE YOUR RETURN ONLINE EASILY AND AUTOMATICALLY WITH REVENI HERE: https://returns.reveni.io/nina-blanc

TO PROCEED WITH THE RETURN OF AN ITEM PURCHASED IN THE ONLINE STORE, YOU MUST:

1. REQUEST THE RETURN IN REVENI WITHIN A PERIOD NOT EXCEEDING 15 CALENDAR DAYS FOLLOWING THE DATE OF RECEIPT OF THE PRODUCT, LETTING US KNOW THE REASON FOR THE RETURN IF YOU THINK IT IS NECESSARY TO HELP US TO CONTINUE IMPROVING.

2. ITEMS MUST BE RETURNED:

  • IN ITS ORIGINAL STATE, TOGETHER WITH ANY ACCESSORIES RELATED TO THEM, AND CANNOT BE USED, WASHED OR DAMAGED.
  • WITH THEIR ORIGINAL LABELS.

ALL GARMENTS/ARTICLES WILL BE INSPECTED UPON DELIVERY

IMPORTANT NOTE:

  • UNTIL WE RECEIVE THE ITEM IN OUR WAREHOUSE, IT IS YOUR RESPONSIBILITY.
  • WE RECOMMEND THAT YOU SEND US THE ITEM BY COURIER OR CERTIFIED MAIL AND THAT YOU KEEP THE PROOF OF SHIPMENT.
  • SHIPPMENT COSTS FOR RETURN WILL BE PAID BY THE CLIENT. NINA BLANC WILL NOT ACCEPT REVERSE CHARGES.

3. WE WILL PROCESS ANY REFUND DUE WITHOUT UNDUE DELAY AND WITHIN THE PERIOD REQUIRED BY APPLICABLE LAW. WHERE PERMITTED, WE MAY WAIT UNTIL WE RECEIVE THE ITEM OR PROOF THAT IT HAS BEEN SENT BACK. THE REFUND WILL BE MADE USING THE ORIGINAL PAYMENT METHOD AND WILL INCLUDE THE ORIGINAL STANDARD DELIVERY CHARGE WHERE REQUIRED BY LAW. THE TIME IT TAKES TO APPEAR IN YOUR ACCOUNT MAY VARY BY PAYMENT PROVIDER.

TO CONSIDER:

  • DO NOT WEAR THE GARMENT
  • RECEIPT OF THE RETURNED PRODUCTS WILL BE BETWEEN 10:00 – 17:00 AT THE LOCATIONS PREVIOUSLY STATED.

NINA BLANC CANNOT ACCEPT RETURNS OF USED OR DAMAGED GARMENTS (AS LONG AS IT IS NOT A DEFECT AND / OR QUALITY OR MANUFACTURING DEFECT). FOR HYGIENE REASONS, SEALED PRODUCTS, SUCH AS UNDERWEAR AND SWIM WEAR ITEMS THAT DO NOT RETAIN THE LABEL OR PROTECTION DEVICE, CANNOT BE RETURNED.

RETURNS OF ERRONEOUS OR DEFECTIVE PRODUCTS IN THE EVENT THAT NINA BLANC HAS MISTAKENLY SENT A DIFFERENT PRODUCT TO THE ONE REQUESTED, THAT THE QUALITY OF THE PRODUCT SENT IS NOT ADEQUATE OR THAT THE PRODUCT DOES NOT CONFORM TO WHAT IS STIPULATED IN THE CONTRACT, PLEASE CONTACT SUPPORT@NINABLANC.COM AS SOON AS POSSIBLE SO WE CAN HELP. THIS DOES NOT LIMIT YOUR STATUTORY RIGHTS.

PRODUCTS MADE TO YOUR SPECIFICATIONS OR CLEARLY PERSONALISED MAY BE EXCLUDED FROM CHANGE-OF-MIND RETURNS. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS IF AN ITEM IS FAULTY.